Privacy Policy

1. Information We Collect

We may collect information including:

• Your name
• Email address
• Billing information
• Purchase and transaction information
• Information you voluntarily provide through forms, questionnaires or our products
• Communications you send to us
• Technical information such as IP address, browser type, device information and website activity
• Marketing and advertising interaction data

Payment card information may be processed directly by our payment providers. We do not need to store your full payment card details ourselves.

2. How We Use Your Information

We may use your information to:

• Process and fulfil your purchases
• Provide access to Recognition Gap and related products
• Provide customer support
• Send transactional emails relating to your purchase
• Send marketing communications where permitted by law
• Improve our products, website and customer experience
• Measure the effectiveness of our marketing and advertising
• Prevent fraud and protect our business
• Comply with legal and regulatory obligations

3. Legal Basis For Processing

Where applicable under data protection law, we process personal information on one or more of the following bases:

• Performance of a contract
• Your consent
• Our legitimate business interests
• Compliance with a legal obligation

Where we rely on consent, you may withdraw that consent at any time.

4. Service Providers

We may use trusted third party service providers to operate our business, including providers for:

• Website and funnel hosting
• Customer relationship management
• Email communication
• Payment processing
• Analytics
• Advertising and conversion measurement

These providers may process personal information only as necessary to provide their services to us and subject to applicable data protection requirements.

5. Advertising And Analytics

We may use analytics, advertising pixels and similar technologies, including technologies provided by platforms such as Meta and Google.

These technologies may help us understand how visitors use our website, measure advertising performance and, where permitted, deliver more relevant advertising.

Where required by law, non essential cookies and similar technologies will only be used after you have provided consent.

6. International Data Transfers

Some of our service providers may process information outside your country of residence.

Where required, we use appropriate safeguards for international transfers of personal information in accordance with applicable data protection law.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling purchases, maintaining appropriate business and tax records, resolving disputes and complying with legal obligations.

8. Your Rights

Depending on where you live, you may have rights relating to your personal information, including the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information in certain circumstances
• Restrict or object to certain processing
• Request data portability where applicable
• Withdraw consent where processing is based on consent
• Object to certain direct marketing

To exercise your rights, contact [email protected].

You may also have the right to lodge a complaint with the relevant data protection supervisory authority.

9. Marketing Communications

You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in our emails or by contacting [email protected].

Transactional communications relating to purchases or your account may still be sent where necessary.

10. Security

We use reasonable technical and organisational measures designed to protect personal information.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

11. Children

Our products and services are intended for adults and are not directed at children.

12. Changes To This Policy

We may update this Privacy Policy from time to time.

The latest version will be published on this page with an updated revision date.

13. Contact

For questions regarding this Privacy Policy or your personal information, contact us using the details below.