Terms & Conditions

1. Our Products

Recognition Gap provides educational content designed to help employees better understand and communicate their professional value, prepare for salary conversations and approach career progression more strategically.

We may also offer additional digital products, including the Personal Pay Rise Simulator, templates, tools, bonuses and other educational materials.

2. Educational Purpose

Our products provide educational information and guidance.

Nothing contained in our products constitutes legal, financial, employment or professional advice specific to your individual circumstances.

You remain responsible for your own career decisions, communications and actions.

3. No Guarantee Of Results

Employment and compensation decisions are ultimately made by employers and depend on many factors outside our control.

Individual circumstances and results will vary.

4. Pricing And Payment

Prices are displayed on the relevant checkout page before purchase.

Unless otherwise clearly stated before purchase, purchases are one time payments and are not subscriptions.

By completing your purchase, you authorise our payment provider to charge the amount displayed at checkout using your selected payment method.

5. Digital Access

Our products are primarily digital products.

Access may be provided immediately or shortly after successful payment using the email address provided during checkout.

You are responsible for providing an accurate email address and maintaining access to it.

If you experience problems accessing a purchased product, contact [email protected] .

6. Personal Use And Intellectual Property

Your purchase provides you with a personal, limited, non transferable licence to access and use the purchased materials for your own personal use.

You may not:

• Resell our products or materials
• Share your account or login access with other people
• Copy or distribute substantial portions of our materials
• Publish our materials online or make them publicly available
• Reproduce our products for commercial purposes
• Create competing commercial products substantially based on our protected materials

All intellectual property rights in our original content, materials, branding, systems and products remain with TCPA d.o.o. or the relevant rights holder.

7. Refunds

Eligible purchases are covered by our 30 day money back guarantee as described in our Refund Policy.

To request an eligible refund, contact [email protected] .

Nothing in these Terms is intended to exclude, restrict or limit any mandatory consumer rights that apply to you.

8. Digital Content And Consumer Rights

Our products may contain digital content that is supplied or made accessible shortly after purchase.

Where applicable, your purchase and access to digital content remain subject to mandatory consumer protection rights that cannot lawfully be excluded by these Terms.

Our voluntary 30 day money back guarantee is provided in addition to any mandatory rights that may apply.

9. Product Availability And Changes

We aim to provide reliable access to our digital products but cannot guarantee uninterrupted or error free availability.

We may perform maintenance, improve or update content, or make reasonable changes to the platform, presentation or delivery method.

We will not intentionally remove the essential substance of a purchased product without a reasonable basis.

10. Acceptable Use

You must not use our website, products or systems for unlawful purposes or attempt to interfere with their operation, availability or security.

You must not attempt to:

• Gain unauthorised access to our systems
• Interfere with another customer's access
• Upload malicious software or harmful code
• Use our services for fraudulent or unlawful activity
• Circumvent access restrictions or security measures

11. Third Party Services

Our website and products may rely on third party platforms, payment providers, hosting providers, email systems and other technology services.

We are not responsible for temporary interruptions or changes caused by third party providers outside our reasonable control.

12. Links To Third Party Websites

Our website or educational materials may contain links to third party websites or resources.

These links may be provided for convenience or informational purposes. We are not responsible for the content, availability or privacy practices of third party websites.

13. Limitation Of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

To the extent permitted by applicable law, TCPA d.o.o. is not responsible for indirect or consequential losses resulting from career, employment, negotiation or salary decisions made based on our educational materials.

You remain responsible for assessing whether information, strategies and suggestions contained within our products are appropriate for your individual circumstances.

14. Suspension Or Termination Of Access

We may suspend or terminate access where we reasonably believe a user has materially violated these Terms, engaged in fraud, unlawfully distributed our materials or attempted to compromise our systems.

This does not affect any mandatory rights you may have under applicable consumer law.

15. Changes To These Terms

We may update these Terms & Conditions when reasonably necessary, including to reflect changes to our services, business or applicable legal requirements.

The version applicable to a purchase will generally be the version published at the relevant time, subject to applicable law and any mandatory rights you have.

16. Governing Law And Consumer Rights

These Terms are governed by the laws applicable to TCPA d.o.o. in Slovenia.

If you are a consumer, this choice of law does not deprive you of mandatory consumer protections that apply to you under the laws of your country of residence.

17. Contact

If you have questions regarding these Terms & Conditions, your purchase or your access to Recognition Gap, contact us using the details below.